Frequently asked
Questions

Helpful information about ORIS towbars and bike racks

Whether you’re looking into a towbar for your car, or already have one and are keen to invest in a bike rack, you’re bound to have questions.

We aim to answer as many as we can here, but if you have more, your local dealer will be able to offer advice specific to your vehicle

General information

Can any vehicle be equipped with a towbar?
What things must I consider when purchasing a towbar?
Is an official post-installation inspection (TÜV/Dekra) specified for towbars?

Technical information

How is the ball's proper position on the vehicle determined?
Is it acceptable for a removable ball hitch to exhibit some looseness?
How much wear and tear is acceptable on my towbar?
What loads may a vehicle pull?
What is the specified tongue weight?
What information does the data plate provide?
What is the 'D-value' on the data plate?
Do I need a special electrical connection for my towbar?
Can I use universal electrical kits?
Can I use an electrical kit with 7 or 13-pin plug connection?
Can I mount a bicycle rack on my towbar?
What should I do if my bicycle rack does not match the towbar?

Service

Where can I obtain replacement parts and accessories for my towbar?
Where can I obtain installation instructions for my towbar?
What should I do if I have lost the key for my removable towbar?
Do I require a type approval for my towbar?
Can a towbar be repaired?
Can I continue to use a towbar after a rear-end accident?
How should I respond if an individual trailer light fails or in the event of a malfunction affecting the entire trailer lighting system?